Shipping policy

1. Introduction

At EasePaw, we understand that receiving your order promptly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy outlines how we handle the delivery of your orders, from processing to your doorstep. We proudly offer free shipping on all orders across our service regions, with no minimum purchase required.

2. Regions We Serve

2.1 Domestic Deliveries

We deliver to all regions in our primary market, including metro, regional, and remote areas.

2.2 International Deliveries

We also ship to select international countries. All international orders include free standard shipping. Delivery timeframes typically range from 8 to 14 business days, depending on destination and customs processing.

Note: Duties, taxes, or import fees may apply and are the responsibility of the customer.

3. Order Processing Times

  • Orders are processed within 1–3 business days (Monday to Friday).
  • Orders placed before 5:00 PM (local time) are usually processed the same day.
  • Pre-orders or custom items may take longer, as indicated on the product page.
  • Processing starts after payment confirmation.

4. Shipping Times and Methods

All orders are delivered within 8 to 14 business days, whether domestic or international. We select carriers based on speed and reliability.

5. Delivery Locations

We ship to:

  • Residential and business addresses
  • Parcel lockers
  • PO Boxes (only for small items)

6. Shipping Costs

We offer free standard shipping on all orders with no minimum spend required.

7. Order Tracking

7.1 Tracking Information

You will receive tracking details by email once your order ships. Tracking information will also be available in your account.

7.2 Tracking Activation

Tracking activates within 24–48 hours. In remote areas, it may take up to 4 business days.

7.3 Tracking Updates

If tracking shows no updates for over 3 business days, please contact us so we can investigate.

8. Address Changes & Accuracy

8.1 Address Accuracy

Ensure all delivery information is correct, including apartment or unit numbers and delivery notes.

8.2 Address Changes

If you need to update your address, contact us immediately before the order is dispatched.

8.3 Incorrect Addresses

Orders returned due to incorrect addresses may incur reshipping or restocking fees.

9. Special Circumstances

9.1 Weather Events & Natural Disasters

Extreme weather conditions may cause delays. We will inform you of any disruptions.

9.2 Peak Periods

Processing and delivery may be slower during holiday periods. We recommend ordering early.

9.3 Bulky or Specialized Equipment

Large or specialized items may require a signature on delivery or special handling. We will contact you if necessary.

10. Contact Us

  • Email: contact@easepaw.com
  • Phone: +61 404 199 133
  • Address: 5/133–135 Russell Avenue, Dolls Point, New South Wales 2219, Australia
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Local Time)

Please include your order number and tracking code (if available) in your message.

Our Commitment

At EasePaw, we are committed to delivering an excellent customer experience. If something goes wrong with your delivery, please let us know — we are here to help.